marketing material for essential oils distributors

Frequently asked questions

Frequently asked questions

Why do you only use Paypal as a payment form:
Paypal is the #1 payment system online. It is very reliable. Paypal stores your financial information. We don’t know with what credit card you paid, and that makes our website extremely reliable because we DO NOT store any financial information, Paypal does it and they have the mean to protect your information.

I don’t have a Paypal account. How can I pay anyway?
PayPal gives you much more payment options at checkout. With PayPal you can pay with credit & debit cards, bank transfers, phone payments, and in-person payments. YOU DON”T NEED TO HAVE A PAYPAL ACCOUNT TO PAY WITH PAYPAL. You don’t even need to open a Paypal account to pay.

How to pay with a credit card

How to pay with a credit card

Why are the all shipping costs not displayed with the product?
Because we offer shipping discount when buying multiple products. Our minimum shipping charge is $3.99, regardless of the price of the product. But, for example, if you buy 4 sets of flyers, the fee is only $8.99 (and NOT $3.99×4). So the shipping charge must be calculated AFTER you purchase ALL your products.

How do you ship?
Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS Priority mail with tracking and drop-off without signature. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, with a shipping insurance included, but special care is taken to protect fragile objects. We only use official USPS shipping boxes and envelopes.

What should I do if my package arrives damaged?
Unfortunately, accidents can happen (lost or damaged), but they represent less than 0.1% of all shipments.
We include a minimum of $50 insurance with any shipment. Combined with the official USPS boxes and envelopes, you can be sure that if your package arrives damaged, USPS will reimburse you $50 if the flyers arrive damaged.

What is processing time, and how long will it take to get my order?
Orders can take 1–5 business days to process. The processing time does not include the time the order takes in shipping. Please check our Shipping Information link to see how long shipping takes from us to you once it is processed. Carriers do not include the shipping day in their calculated shipping time frame. UPS does not include Saturday and Sunday, and USPS does not include Sunday. Any holiday observed by the carrier is not included in the shipping time frame.

Shipping Deadline
Orders placed before noon PST on a business day will generally be processed the same day. Any order placed after noon will be processed the following day. Orders placed after Friday noon or on weekends or holidays will generally be processed the next Monday.

Do you offer expedited shipping:
No. Since our products are very inexpensive, the fee for expedited shipping will be more than the price of the product itself.

So, how do you ship products?
We ship ONLY with USPS Priority mail.

keep-calm-and-please-readWhy is my order late?
You order might be late for several reasons:
1- The address you use on your form and on Paypal is different. When this happens, we place your order on hold and email you to request an address confirmation. This takes a couple of days and delays your order.
2- You name on the order form and on Paypal is different. If your name on the order form is “Jennifer Close”, but the Paypal payment shows that the name is “Healing Fairies” or “Jen Smith” (because you married or divorced for example). If this is the case, we place your order on hold and email you to request an address or name confirmation.
We have A LOT of problems with address and name discrepancies that we can’t reconcile orders made under one name and payments made under another name and these are the main reason why your order is late.
Please, make sure your name is consistent everywhere, if you list “Jennifer Close” on your order, your Paypal account MUST show the same name. Also make sure your Paypal address is current. We are receiving a lot of orders with address discrepancies and the main reason is “ Oh, I moved and forgot to update my Paypal account”.

What should I do if I don’t receive my package:
If you do not receive your order within 10 days, please, contact me at Xavier@saludesencial.org

I am not receiving a shipping confirmation

It's not a good idea to use a "Junk Mail" when ordering because you will NOT receive our communication.

It’s not a good idea to use a “Junk Mail” when ordering because you will NOT receive our communication.

We send all shipping confirmation by email. If you have not received our email, it is because the email is in your junk box and you need to whitelist our emails. (tips to whitelist my emails).
The other reason is that you are using a “junk email.” If you use a junk email to place an order and complain that you are not receiving our emails, there is nothing we can do. So, you need to use your “Best email”, or “Clean email” when placing an order.

What should I do if my package is damaged?
Please, contact me at Xavier@saludesencial.org. Also, ALL our packagaes are insured with USPS. You will need to file a complaint with USPS if the product or package is damaged.

How can I return my product?
There is NO RETURN AND NO REFUNDS for products under $11 + shipping.
No exceptions.
There is no return and no refunds for bundles.
No exceptions.
Over $11 we offer returns ONLY under those circumstances:
– 15% restocking fee for returning the products
– You have to pay for the return shipping
– Products must be new and in their original seal
– You must have a return number before returning the product
– Please, email me with the subject “Return number request” at Xavier@saludesencial.org
We offer refunds under certain circumstances. Please, contact me at Xavier@saludesencial.org and explain why you should get a refund.

Is The Essential Tools associated with any Essential Oils vendor?
No. We are not affiliated with any Essential Oils vendor. We are a third party company, and our commitment is providing you with the latest and most relevant information and tools to assist you in successfully using essential oils and sharing them with others.

Is your material FDA compliant?
Yes, we modify or discontinue our material and update it (or publish a new material) every time there is a change with Essential Oils Products and compliance or the FDA.

Do you have handling charges?
Yes. The handling charge is already included in the shipping fee.

Where or how do I get coupons?
We rarely offer discounts and coupons. Our pricing is extremely low and we cannot afford to offer additional discounts. However, when we offer a coupon, we send an email to all our registered customers. Make sure you read all the information and especially all the criteria about the coupon before using it. This includes: minimum amount, validity dates (start and end), minimum quantity, coupon name, etc… There might be other criteria. The coupon system is automatic. If the coupon does not work, that is because you did not comply with one of the criteria/rules. PLEASE MAKE SURE YOU UNDERSTAND HOW YOU CAN GET THE DISCOUNT BEFORE REDEEMING IT.

Can I get bulk/wholesale pricing?
Sorry. At this time, we DO NOT offer wholesale pricing.

What information do we collect?
We do NOT collect and store any of your private information on our website. We use a third secured party vendor to collect and store your information when needed (Name, Address, tel, Email) in order to be able to ship your product(s). This makes our website very secure because your information is NOT available in our website. If our website is hacked, there is NO useful information that can be stolen. We enroll you in our Essential Intel when your purchase. You can opt-out at any time.
To learn more, please, refer to our Privacy Policy

I just want to say a HUGE THANK YOU to Xavier and his team!!!! I LOVE Essential Tools and will be ordering from them again. I will also be telling everyone I know to order form them as well. I had an event and needed a banner and flyers last minute. Not only did Xavier quickly respond to my inquiry but he completely delivered all material EARLIER THAN EXPECTED so I wasn’t stressed out the day before my event wondering if it would come. His prices were SO much lower than anything I had found and the product that came was very high quality. I highly, highly, highly recommend using this company!!! Thank you for helping make my job easier as a business owner. Blessings, Sarah Rudzek-Oiled…

Posted by Sarah Jones-Rudzek on Tuesday, October 20, 2015

Xavier Lannes
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